Associate, Participants & Membership Management

Pan-African Payment and Settlement System (PAPSS) is the brainchild of Afreximbank, Africa’s pre-eminent trade finance institution, whose mission includes stimulating the expansion, diversification and development of African trade. PAPSS is a cross-border, financial market infrastructure enabling payment transactions across Africa.

Our client the African Export–Import Bank AFREXIMBANK is looking to hire an Associate, Participants & Membership Management will be responsible for ensuring smooth onboarding of Participants onto PAPSS as per the defined onboarding workflow. In addition, the associate participant and membership management will ensure that members' and participants’ queries regarding onboarding and the use of the instant payment system are appropriately addressed within the agreed Turn around time.

Main Responsibilities:

A) Develop a suite of welcome materials and guides for new members and participants.

B) Collect, collate and report on events feedback to continually inform and improve members’ experience.

C) Assist with the membership desk at PAPSS Initiative organized events and conferences, where required.

D) Checking applications for completeness and, for sufficient evidence of eligibility against the criteria.

E) Submit eligible applications to Customer Service operations for onboarding of the participants/ members on the PAPSS management platform.

F) Following up any queries with applicants during the participant creation (onboarding) process.

G) Answering email, phone and written enquiries from existing and potential new members in line with the required membership service standards.

H) Supporting messaging and social media activity.

I) Ensure effective and smooth-running participant and member management processes.

J) Raise awareness of membership community forum.

Requirements:

• Bachelor’s degree in Economics, Business and or any other related field.
• Post Graduate Degree and/or relevant professional qualification in a related field.
• Minimum of 5 years relevant work experience.
• 2 - 4 years relevant experience in Customer service, Customer onboarding, Customer due diligence, Relationship Management or Account management in a banking environment.
• A customer facing individual who enjoys building professional relationships with colleagues and clients alike, with good interpersonal skills, articulate and excellent presentation skills.
• Experience of a customer service or membership environments.
• A keen interest for technology and for being a part of a fast-moving start-up environment.
• Results-driven mentality, self-motivated, enthusiastic and with a can-do attitude and a bias for speed and action.
• An excellent standard of PC literacy, particularly in respect of Microsoft Office tools; word, Excel and PowerPoint and emails.

Contract type – 1 year (renewable)

The closing date for applications is 8th of December2022

If you are interested to apply for this role, please reach out to Malak Mostafa at AIMS

International Egypt directly at malakm@aimsegypt.ne