Head of Retail

Our client is a General Trading company and a franchiser for an International brand of retail stores expanding to the territory of Libya. They are seeking to hire a Head of Retail to run the new business and operation in Libya. He will join on board and be responsible for initial implementation, assortment selection, finalization of store layout, store recruitment, staffing and training, and developing operational and customer service guidelines and standards for the organization.

Duties and responsibilities

  • Recruiting, training, supervising, and appraising staff for retail office;
  • Managing operational budgets and monitoring the financial performance of the stores with the finance division; 
  • Maintaining statistical and financial records with the relevant finance and HR departments; 
  • Coordinate with Finance & Accounts to ensure compliance with all financial norms to control collections and receivables;
  • Coordinate with the Marketing division to ensure marketing tools are provided to the trade to increase brand visibility; 
  • Oversee and direct the development of promotional marketing materials, displays, and events; 
  • Liaising with Dubai office, in regard to order placement, products assortment, sales turnover reporting, and reporting on operational performance; 
  • Review periodically performance, functionality, and effectiveness of the organization ERP system with relevant IT divisions and service providers; 
  • Ensure proper stock management and warehouse management in coordination with Operations division, logistics division, and the Distribution center; 
  • Complete store operational requirements by organizing store organizational structures for use in scheduling and assigning; 
  • Maintain stores staff by coordinating recruitment, selection, orientation, and training of employees;
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions;
  • Ensure availability of merchandise and services by approving contracts, maintaining inventories in coordination with relevant divisions; 
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends with store managers and marketing teams; 
  • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios;
  • Secure merchandise by implementing security systems and measures;
  • Maintain the stability and reputation of the store/s by ensuring full compliance with health and safety legislation and regulations of our international partners and local authorities; 
  • Protect employees and customers by ensuring policies are in place for a safe and clean store environment;
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records;
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures;
  • Maintain inventory by implementing purchasing plans in coordination with local vendors and international procurement office in Dubai; 
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue;
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows;
  • Manage all controllable costs to keep operations profitable;
  • Manage stock levels and make key decisions about stock control;
  • Analyze sales figures and forecast future sales and interpret trends to facilitate planning;
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
  • Ensure standards for quality, customer service and health and safety and coordinate response to customer complaints and comments;
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues;
  • Maintain awareness of market trends in the industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing;
  • Coordinate efforts for the opening of new stores with Groups engineering projects teams;

Qualifications, Skills, Knowledge, and Attitude

  • Minimum 10 years of experience in hypermarkets, supermarkets, or relevant retail or FMCG industry experience is mandatory. Preferable with an international franchise brand in the MENA region.
  • A track record in sales, marketing, and retail management.
  • Understanding of FMCG sector, of operations and logistics. 
  • Excellent leadership, communication, and problem-solving skills.
  • Strong presentation and negotiation skills. 
  • Good level of spoken and written English.
  • Must be computer literate and experienced with using ERP systems. 
  • Professional and mature attitude. Adaptability to working environment.
  • Behavior competency to build relationships, motivate and develop teams.
  • Preferably Egyptian national.

If you are interested to apply for this role, please reach out to Mushira Maged at AIMS International Egypt directly at mushiram@aimsegypt.net