Our Client the African Export-Import Bank AFREXIMBANK is looking to recruit for an Associate, Client Relations (Business Support-HQ) within the Client Relations Department in Cairo, Egypt.
The Client Relations Department covers clients of all industries/sectors across Africa to provide integrated financial solutions to clients, with products/services including Corporate Finance, Project Finance, Specialized Funding including ECA Finance, Syndications, Trade Finance, and other financial advisory services across all sectors.
During the business development process, the client relations Bankers will work closely with the product expert teams and execution teams, and external professional consultants to deliver viable product/financial solutions to clients.
Nature & scope
The position holder will be required mainly to support Senior Manager Client Relations in performing Secretariat for Pre-Assessment Committee Meetings, responsible for convening meeting minutes and reporting. Will also perform tasks related to business support such as management of KRIs, RCSA, and Audit reports.
Responsibilities
- PAC- Secretariat –This includes all the functions related to these meetings including but not limited to: taking minutes, producing information required for the meetings (Extracted from SalesForce or produced on Excel sheets), writing reports especially quarterly reports to high Management, circulating documents on members and other staff, responding to any inquiries from any committees members and any other tasks related to the committee that would be assigned to him by Senior Manager Client Relations and /or Global Head Client Relations.
- Salesforce – To support Senior Manager Client Relations to perform Salesforce administration tasks in this respect he will be required to perform the following tasks:
- Support various teams in good usage and ownership as well as continuous updates on the system.
- Ensure continuous update of Deals in Pipeline and follow up to ensure that all deals are on the correct stage.
- Ensure good usage and ownership as well as continuous upload of new deals on the system
- Establish necessary reports on Salesforce for all internal stakeholders to provide them with regular updates about their pipeline, disbursements, performance, and required action.
- To work with external parties if needed to ensure the customization of complex reports which cannot be done internally.
- Producing from SalesForce relevant reports and support for Business Committee Meetings.
- Monthly Incidents and KRI Reports– Supporting Senior Manager Client Relations in the submission of the “Monthly Key Risk Indicators” on the system OneSumX or similar, monitoring the loss events as well as the risk register on behalf of the department. To liaise continuously with the risk officers on behalf of CLRE. To act as risk champion of the department.
- RCSA Management – To be responsible for the handling of the “Fraud & Anti-Bribery Risk Assessment Reports” (RCSA) of the CLRE Department which includes and not limited to the preparation of the yearly RCSA tables, following on the action points in the report by liaising with various teams in CLRE and other departments. To do necessary actions, reports, memos related to any of the items inside the report. To submit monthly reports to RIMA about the progress of the various actions points.
- Audit Coordinator – Responsible for the Audit reports and information provided to the Internal and external Auditors. To deal with the monthly audit report on the system. To do necessary actions, reports, memos related to any of the items inside the automated audit report. To act as a focal point between INAU and CLRE which includes the submission of all necessary information, clarification to the Audit team (internal or External) during any audit exercise, to analyze all the audit point in the reports and propose the solution to SM-CLRE and/or GH-CLRE.
- Champion of the Intelligent Dashboard for Business Development – and represent the department in Workstream Weekly Meeting and continue to push the project until closure. To participate in all future projects of enhancements.
- BizCom, COVBURC and Departmental meetings- Secretariat Backup– Perform this duty if required by SM-CLRE and/or GH-CLRE in case of need. This includes all the functions related to these meetings including but not limited to taking minutes, producing information required for the meetings (Extracted from SalesForce or produced on Excel sheets), writing reports, especially quarterly reports to high Management, circulating documents on members and other staff, responding to any inquiries from any committees members.
- Business Meetings – Assist in arranging conference calls, preparing Meeting minutes, Call memos, Terms of Reference, and Back to Office Reports (under supervision of Line Managers).
- Event Management - In collaboration with the ASS-PROT, assists in organizing Roadshows, Workshops, Conferences, Seminars, and Training
- Other duties - Perform any other duties as may be assigned by the SM-CLRE and/or GH-CLRE (or his delegate) and Bank management.
Qualifications, Skills, Knowledge, and Attitude
- Bachelor’s degree and a post-graduate degree in Banking, Finance, or a related subject from a recognized University are a must.
- 5 to 7 years working experience in a similar role
- Demonstrable analytical, sales, organizational, and planning skills.
- Demonstrable proficiency in English and French
- Previous experience in providing support managing relationships.
- Fair knowledge of the African Market and its Business needs
- Good knowledge of the mechanics of trade instruments such as letters of credit, bills of exchange, IRUs, and trade-related guarantees.
- Previous experience onboarding clients to perform an initial screening and KYC assessment.
- Preliminary Financial Analysis Skills
- Familiar with international trade regulations such as UCP 600, URDG 768, ISP98.
- Good research and analytical skills with an ability to produce high standard reports
- Experienced with Salesforce or similar CRM platforms.
- Professional Microsoft Office skills: Word, Excel, and Powerpoint.
- Ability to communicate and function in a culturally diverse and change-oriented setting with good knowledge of banking practices in Africa.
Competencies and Attributes
- Ability to communicate and function in a culturally diverse and change-oriented setting
- Innovativeness, resourcefulness, and ability to learn quickly
- Strong problem-solving skills
- Excellent verbal and written communication skills in English and preferably French & Arabic.
- Excellent computer skills in MS Word, PowerPoint, and Excel.
- Excellent Timekeeping skills and ability to put in extra hours as may be required.
- Excellent customer service skills and willingness to devote extra time to work where required.
- Ability to work under minimum supervision and to multi-task.
- High level of integrity and confidentiality.
- Ability to read and comprehend simple instructions, short correspondences, and memos, and draft ready-to-go memos and reports.
Contract type – Permanent
The closing date for applications is 4th of October 2021
If you are interested to apply for this role, please reach out to Maysa Zaker at AIMS International Egypt directly at maysaz@aimsegypt.net