General Manager

We are looking for a self-motivated and results-driven General Manager, Production and Operations to be part of the management team directing our organization’s business activities, and to develop and implement effective business strategies and programs. Duties for the Management team includes allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring finance activities.  The role is also required to oversee production operations and drive operational consistency to ensure client satisfaction, increased staff productivity, improved service, sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communications skills, superior knowledge of business functions, strong business acumen, strong budgeting, and finance skills, and demonstrated leadership capabilities. The GM should account for all business activities, support staff development, enhance efficiency, drive organizational performance, maintain internal client relationships, enhance the organization’s external image and internal culture and meet overall growth objectives.


  • Oversee daily business operations
  • Collaborate with the executive team in developing and implementing improved processes
  • Assist with driving the company’s operating capabilities to surpass customer satisfaction and retention and company goals.
  • Develop and implement growth strategies
  • Assist with training low-level managers and leads
  • Delegate responsibilities to ensure staff members grow as capable managers and leaders
  • Assist with coaching employees to optimize their capabilities/job performance
  • Assist with driving the performance review cycle and merit increase program
  • Assist with creating and managing budgets
  • Assist with improving efficiency and effectiveness
  • Assist with hiring and managing employee performance
  • Analyze accounting and financial data
  • Research and identify growth opportunities
  • Generate reports and give presentations
  • Member of the executive team


  • Solid experience in similar roles
  • Experience leading different business functions, including operations
  • Demonstrated (inspirational) leadership capabilities
  • Excellent communications skills, both oral and written
  • Highly organized with attention to detail
  • Collaborate nature and customer service oriented
  • Strong work ethic
  • Demonstrated ability to scale operations and drive efficiency


Degree in Business Administration or Finance